At In Style Cy, we want you to be absolutely thrilled with your purchase. However, we understand that sometimes a change of mind or fit might occur. That’s why we’ve crafted our Exchange Policy to ensure your satisfaction every step of the way.
Eligibility for Exchange
To be eligible for an exchange, please ensure that:
- The item is unworn, unwashed, and in its original condition.
- All tags and labels are intact and attached to the garment.
- The exchange request is initiated within 14 days of receiving your order.
Exchanges Process
- Initiate Your Exchange: Reach out to our Customer Service team within 14 days of receiving your order to initiate the exchange process. You can contact us via email at info@instylecy.com or through our Contact Us page.
- Prepare Your Package: Pack the item(s) securely in the original packaging or a suitable alternative.
- Return Your Item(s): Ship the item(s) back to us at your expense. Please ensure to obtain proof of postage and consider using a trackable shipping service. We recommend insuring the package for its full value as we cannot be responsible for lost or damaged returns.
- Receive Your Exchange: Once we receive your returned item(s) and verify their eligibility, we’ll process your exchange promptly. You’ll receive an email notification once your new item(s) have been dispatched.
Exclusions
Please note that certain items are non-exchangeable and non-refundable, including:
- Items marked as final sale.
- Underwear, swimwear, and accessories (excluding faulty items).
- Items that have been personalized or customized.
Defective or Faulty Items
In the unlikely event that you receive a defective or faulty item, please contact us immediately for assistance. We’ll work swiftly to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions or need further assistance regarding our Exchange Policy, please don’t hesitate to reach out to our friendly Customer Service team. We’re here to help you have the best shopping experience possible!
